Professional Work Experience

Markus Tebel

Management Consultant and Interim Manager


Düsseldorf, Germany
 
Motivated management professional, with over 14 years global experience impacting corporate performance through skilful development, enhancement, and implementation of strategies that streamline processes, drive critical improvements, and initiate and support product lifecycles. Innovative strategist, establishing solution frameworks to enhance offerings to both drive new sales opportunities and protect and improve client satisfaction, thereby generating growth. Dynamic leader, able to motivate people and bring them on board, while facilitating new collaborations within organisation. Able to transform organisational vision from product centric to customer centric focus. Open to new ways of working and reputable for directing cross-functional improvement projects with virtual teams that enhance customer experience while reducing operational costs. Proven track record of consistently emerging as thought leader who’s both customer focussed and solution oriented, with strong technical proficiency.

November 2012 - Present

Tebelconcept - Service Consulting

Operational Highlights
  • Interim Manager and Business Consultant
  • Focus area in Service Transition and Service Design for profesional and managed services
  • Process quality analysis and improvement using SIX Sigma
  • Product Management and Product Management Governnance
  • Project Management using Prince2 and DSDM model

January 2010 - December 2012

Product Area Director Support & Services

Operational Highlights
  • Initiated active support of management to guide employees through changes during divestment.
  • Coordinated support processes across organisation while developing structures necessary to align people with new ways of working, remaining open to various approaches in order to most efficiently resolve problems and issues.

June 2009 - December 2012

Product Area Director Support & Services

Operational Highlights
  • Orchestrated re-alignment of Support and Services offerings of 4 formerly separate companies during mass merger so that all operations used common service framework.
  • Generated substantial reduction in operational costs by leading cross-functional project that aligned Support, Customer Service, R&D, Supply, and Product Management, thereby enhancing product lifecycle process with respect to phase-out products.
  • Chartered definition of Service Framework to determine forward-looking strategy aimed at generating revenues on services.
  • Streamlined and improved customer communications, establishing new Learning Management Systems to provide customers with unique access to online classroom trainings and developing customer service portals for collaboration with customers.
  • Achieved buy-in within company in terms of recognising financial value of after-sales services, resulting in higher rates of customer satisfaction and resulting customer loyalty.

January 2008 - June 2009

Product Manager Value Added Services TEMS

Operational Highlights
  • Developed and implemented new support offering for existing TEMS Portfolio.
  • Spearheaded several improvement projects within support organisation, achieving buy-in from respective Support Managers in adjusting work approach, which strongly impacted support flow and thus substantially increased customer satisfaction.
  • Garnered full support from management and employees in being open to change and implementing new systems and approaches by facilitating several informational workshops with management to determine possible root causes of bad performances and ideas for improvement. (Followed Six Sigma DMAIC process.)

2005 - December 2007

Technical Sales & Network an Technology Consultant

Operational Highlights
  • Initiated active support of management to guide employees through changes during divestment.
  • Coordinated support processes across organisation while developing structures necessary to align people with new ways of working, remaining open to various approaches in order to most efficiently resolve problems and issues.

1994 - 1996

Software Designer

Additional professional experience includes Software Developer for dSPACE GmbH (Paderborn, Germany), involving programming technical software using C to enhance Real-Time Interface to SIMULINK (RTI) and extending SIMULINK block libraries.

Kontakt

  • Markus Tebel
  • TebelConcept - Service Consulting
  • Hüttenstr. 56
  • 40215 Düsseldorf
  • Germany
 
Email:
  • mail@tebelconcept.com Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

Telefon:

  • +49 1523 4179 865

Kontaktformular

Adresse

© 2016 Markus Tebel - TebelConcept - Service Consulting

Search